Question 1: What is the
warranty or guarantee?
Answer: I have a 100% satisfaction
guaranteed policy. If you are not completely happy with
your purchase simply return it for a full refund (less
shipping) within 30 days of receiving it. All products
have a 1 year warranty.
Question 2: International
orders
Answer: I do ship internationally.
Please contact me ahead of time so that I can give you
an accurate shipping quote.
Question 3: I want to diagnose
and repair airbags and/or abs brake systems. Will this
tool do the job?
Answer: No, it won't help.
The device only querries powertrain controllers. Most
of these functions are manufacturer specific. If your
airbag or abs system shows a fault, you should probably
take it to your dealer and have them troubleshoot it
for you.
Question 4: My vehicle
displays trouble code P1234 (example code). What part
should I replace?
Answer: It is hard to give
a definite answer. The diagnostic code that you get
from your vehicle's ECU can help guide you, but it is
not a direct indication of which part to replace. When
you get a trouble code, it is an indication of a problem
that the vehicle's ECU has detected, but often, you
must investigate the root cause. Trouble codes above
P1000 may be defined differently by each manufacturer,
so be sure to check in a manual which is devoted to
the particular model.
Question
5: I don't see the trouble code the scanner displayed
in the booklet
Answer: The trouble codes
in the booklet are generic trouble codes that apply
for every manufacturer. Trouble codes above P1000 may
be defined differently by each manufacturer, so be sure
to check in a manual which is devoted to the particular
model or do an online search for the trouble code that
was displayed. I also have some OBDII resources listed
on the OBDII Information page of this site.
Question 6: Can I reprogram
my car, or change internal operating tables/parameters?
Answer: No, it will NOT
reprogram the vehicle ECU, or change any operating parameters.
The only data that it can change is clearing diagnostic
data, such as trouble codes or on-board test results.
Question 7: Do you have
anything for OBD 1 cars (pre 1996)?
Answer: Not at this time.
Question 8: Will your OBDII
or CAN tools work on VW or Audi vehicles?
Answer: They will work
with some VW and Audi Vehicles but may not display all
available codes for these cars, unless you purchase
the VW/Audi Scanner, which is fully compatible with
these vehicles.
Question 9: I hooked up
the tool and was able to clear my check engine light,
but I could not retrieve any codes. Why is this?
Answer: The check engine
light may appear without any codes being present in
some vehicles. This appears to routinely happen in certain
vehicles.
Question
10: I cleared the codes and turned off the check
engine light, but it keeps coming back. Why?
Answer: Scan for codes
again. If the check engine light keeps coming back,
it is a sign that there is still a problem that you
vehicle's ECU is detecting. The check engine light will
continue to return until the problem is resolved.